Shipping policy

Shipping Policy

Processing Time:

  • Orders are typically processed and dispatched within 1-2 business days from the date of purchase. During peak seasons or sales events, processing times may vary, and we appreciate your patience.

Shipping Methods:

  • We offer a variety of shipping options to cater to your needs. The available options, including estimated delivery times and costs, will be displayed at checkout.

Domestic Shipping:

  • We provide domestic shipping services within [your country/region]. Estimated delivery times for standard shipping are [X-XX] business days, while expedited shipping may take [X] business days.

International Shipping:

  • For our international customers, we offer shipping services with varying delivery times based on the destination. Please note that additional customs and import duties may apply, and customers are responsible for any associated fees.

Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment.

Shipping Delays:

  • While we strive to ensure timely deliveries, unforeseen circumstances such as customs processing, extreme weather conditions, or other external factors may lead to delays. We appreciate your understanding in such situations.

Incomplete or Incorrect Addresses:

  • It is the responsibility of the customer to provide accurate and complete shipping information. Any additional charges incurred due to incorrect or incomplete addresses will be the customer's responsibility.

Lost or Stolen Packages:

  • We are not liable for any lost or stolen packages after they have been successfully delivered to the specified address. Please ensure a secure delivery location or opt for delivery to a trusted alternative address.

Shipping Costs:

  • Shipping costs are calculated based on the selected shipping method, weight, and destination. These costs will be clearly outlined during the checkout process.
  • shipping costs will be borne by the customer including outfits to replace old ones .

Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery (e.g., incorrect address or failure to collect), the customer will be responsible for any additional shipping charges to reship the order.

Contact Information:

  • For any questions or concerns related to shipping, please contact our customer service team at crochelfashion@gmail.com

Note: This shipping policy is subject to change, and customers are encouraged to review it periodically for any updates.